All asymptomatic individuals (excluding children under 3 years old and people not suitable for testing) holding valid Hong Kong identity cards, birth certificates or other valid identity documents (including Hong Kong residents and non-Hong Kong residents) are eligible for the test.

If you have symptoms, please seek medical advice. For the safety of our staff and other customers, we will refuse entry to anyone with symptoms in the last 14-days.

Please book your appointment for a timeslot at least 4 hours prior to your departure time. At the moment, we do not allow any walk-ins for the test.

Please do not eat, drink, chew gum or smoke 30-mins before you intend to do the test. You must bring the travel document(s) you intend to use for clearing customs (e.g. Passport, Home Return Permit, etc.). Please ensure the personal information entered in your booking is consistent with the details in your travel document(s).

Under normal circumstances, reports will be released in 2 hours after sample collection, however report release times may differ due to unexpected circumstances including the need to recollect or retest samples due to quality issues.

You are advised to book an appointment for a timeslot at least 4 hours prior to your departure.

‍Important: In case sample recollection is required, we will attempt to contact you by email and phone call. Please ensure you have provided a valid email and contact number.

Prenetics does not accept any responsibility or liability for losses arising as a result of any delay within this timeframe, or where we have been unable to reach you for sample recollection. Prenetics does not accept claims for losses where you have been unable to travel or work.

Unfortunately, we cannot fulfil such requests.